Who are the courses for?
Executives, directors and senior managers, and the teams around them, in banks, insurers, telecoms, energy and utilities, health, manufacturing, media and public-interest bodies. Each course page says who it is written for.
How long does a course take?
The lessons are short, and every course page shows its number of lessons and estimated time. You learn at your own pace, and your seat gives you 365 days of access.
Is the instructor a real person?
The instructor and the board members in the simulation are AI, and we label them as AI. People are involved where it matters: faculty approve every lesson before a learner sees it, check results that are close to the pass mark or unusual, and answer appeals.
How is the simulation marked?
Your replies are scored by AI against a marking guide whose areas, weights and pass mark you can read before you begin. A faculty member checks any result that is close to the pass mark or unusual before you see it, and you can appeal a result. Every attempt is marked against the version of the guide it started with.
What if I do not pass the simulation?
Each course sets how many attempts you have, and you see that number before you begin. Finishing all the lessons earns a Certificate of Completion either way.
Is the certificate an accredited qualification?
No. There are three levels: a Certificate of Completion, an Executive Certificate for passing the simulation, and an Executive Certificate with Distinction. Each says exactly what it recognises, and none is a regulated or accredited qualification. Anyone can check a certificate using the number printed on it.
Can my organisation buy places for its people?
Yes. Organisations can buy seats and assign them, see progress and results for their people, choose time limits and different scenario versions, and ask for a pro-forma invoice. Organisations see timings and results, not the words a learner wrote. Write to partnership@brandsclass.com.
Can I get a refund?
Yes. You can ask for a full refund within 14 days of paying, as long as the course has not been started and no certificate has been issued.
What happens to what I write?
Your questions and simulation replies are stored, processed by an AI service to answer and assess you, and may be read by faculty. They are deleted after 365 days, and the result and certificate record are kept. The full detail is in our privacy policy.
Does it work on a phone?
Yes. The lessons and the simulation work on phones, tablets and computers. If the 3D classroom is heavy for your device, you can switch to a flat view at any time.