- Price₦204,000
- DurationAbout 240 minutes
- Access365 days
- LevelBoardroom
- You get9 lessons and a boardroom simulation
- CertificateYes, anyone can verify it
Who it is for
Chief executives, directors, technology, network-operations, regulatory and customer leaders of African telecoms, payment and critical-infrastructure companies.
What you will learn
- Declare a major incident, take command and diagnose before changing
- Restore service in safe stages without causing a second outage
- Protect emergency calls, hospitals, banks and mobile money
- Notify and work with the regulator openly, and understand compensation and penalties
- Care for customers, especially the vulnerable, and compensate simply
- Communicate first and honestly with one source of truth
- Find the root cause, hold vendors accountable fairly and build tested resilience
Course outline
- Anatomy of a national outage
- The first hours: command and diagnosis
- Restoration without making it worse
- Critical users: banks, hospitals and emergency services
- The regulator and the law
- Customers, care and compensation
- Communicating in an outage
- Root cause, vendors and liability
- Resilience and rebuilding trust
- Boardroom simulation
What is included
- 9 lessons On a live whiteboard, with an AI instructor who answers from the lesson and cites its source. Questions can go to faculty.
- A virtual boardroom simulation Face AI board members in a fictional crisis. Scored against a clear rubric (pass mark 75), checked by a person when it is close, with an appeal.
- A verifiable certificate A certificate of completion with a QR code, with a public page where anyone can check it is genuine. It is not a regulated or accredited qualification.
Level: Boardroom · About 240 minutes · Access for 365 days