# The Network Outage: Critical Infrastructure Failure and Public Anger

> For chief executives, directors and technology, operations and customer leaders of African telecoms, payment and critical-infrastructure companies. Command…

- Provider: BrandsClass Executive Academy (a Brands Nexus Network Limited company)
- Format: online lessons, then a live virtual boardroom simulation with AI board members, scored against a published rubric
- Duration: about 240 minutes (9 lessons)
- Access: 365 days from the day you start
- Price: ₦204,000 (NGN)
- Certificate: a certificate that anyone can verify online. It is not a regulated or accredited qualification.
- Level: Boardroom
- Who it is for: Chief executives, directors, technology, network-operations, regulatory and customer leaders of African telecoms, payment and critical-infrastructure companies.
- Page: https://brandsclass.com/courses/the-network-outage-critical-infrastructure-failure-and-public-anger/
- Last updated: 2026-10-18

## What you will learn

- Declare a major incident, take command and diagnose before changing
- Restore service in safe stages without causing a second outage
- Protect emergency calls, hospitals, banks and mobile money
- Notify and work with the regulator openly, and understand compensation and penalties
- Care for customers, especially the vulnerable, and compensate simply
- Communicate first and honestly with one source of truth
- Find the root cause, hold vendors accountable fairly and build tested resilience

## Lessons

1. Anatomy of a national outage
2. The first hours: command and diagnosis
3. Restoration without making it worse
4. Critical users: banks, hospitals and emergency services
5. The regulator and the law
6. Customers, care and compensation
7. Communicating in an outage
8. Root cause, vendors and liability
9. Resilience and rebuilding trust

## How to enrol

Open https://brandsclass.com/courses/the-network-outage-critical-infrastructure-failure-and-public-anger/ to create a free account and buy a seat.